FRANKLIN, Mass., April 30, 2024 (GLOBE NEWSWIRE) -- Interactions, an innovating force in Conversational AI for customer service, today announced its continued success in 1Q 2024 providing omnichannel customer-experience (CX) excellence, including delivering more than $300 million in value annually to its top customers through AI-generated savings and cost avoidance. The company also announced several key technology advancements.
Interactions combines the best of AI with customized LLMs and real-time human intelligence to deliver digital CX solutions to some of the world’s leading brands in the retail, technology, hospitality, utilities, healthcare and financial sectors.
With a 20-year global track record of CX innovation, Interactions is one of the largest and most established Conversational AI companies by volume, revenue and client list.
Its Intelligent Virtual Assistant (IVA) solution combines the best of traditional Conversational AI with Generative AI (GAI). Interactions patented Human Assisted Understanding (HAU) is a process that blends Conversational AI with human understanding in real time to deliver truly conversational experiences across voice- and text-based customer-care channels. It ensures millions of customers experience craveable self-service CX automation every month. By solving customer inquiries fast and effectively, Interactions boosts brand loyalty for its clients while generating multimillion-dollar savings in operational efficiency. Many clients have partnered with Interactions for more than a decade.
Other Notable First Quarter Results
Recent Client Milestones
Product Advancement
Key Quotes
CEO: "Interactions unwavering commitment to customer-service excellence has earned us the trust of some of the world's most respected brands," said Mike Iacobucci, CEO at Interactions. "Our longstanding partnerships with Fortune 100 companies across various industries including banking, insurance, retail, high-technology and automobiles attest to our dedication to delivering exceptional results and driving meaningful impact. We are proud to stand as a trusted ally to our clients, helping them elevate their customer experiences and achieve sustainable success."
Leading Analyst: "Interactions innovative approach to Conversational AI bridges the gap between technology and humanity, resulting in natural, empathetic conversations that drive superior customer experiences," said Derek Top, Research Director & Senior Analyst at Opus Research.
About Interactions
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Visit www.interactions.com.