Surviscor's 2019 Canadian Online Banking Experience Rankings

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RBC Royal Bank provides the Best Consumer Online Banking Experience for Canadians according to 2019 Surviscor Rankings

TORONTO, ONTARIO – TheNewswire - RBC Royal Bank provides the best overall consumer online banking experience in the Canadian digital banking landscape according to Surviscor's 2019 Canadian Online Banking scorCard Review. RBC Royal Bank maintained its 2018 number one ranking, staying ahead of rivals Scotiabank and CIBC who finished 2nd and 3rd respectively. Desjardins was the top firm amongst co-operative and credit union firms.  

------------------------------------------------- |2019 SurviscorOnline Banking Rankings | |-----------------------------------------------| |1 |RBC Royal Bank |95% | |-----------------------------------------------| |2 |Scotiabank |85% | |-----------------------------------------------| |3 |CIBC |81% | |-----------------------------------------------| |4 |BMO Bank of Montreal |77% | |-----------------------------------------------| |5 |Desjardins |76% | |-----------------------------------------------| |6 |TD Canada Trust |74% | |-----------------------------------------------| |7 |Coast Capital Savings|72% | |-----------------------------------------------| |8 |Tangerine |71% | |-----------------------------------------------| |9 |Conexus Credit Union |69% | |-----------------------------------------------| |10 |National Bank |68% | |-----------------------------------------------| |11 |Simplii Financial |67% | |-----------------------------------------------| |12 |motusbank |65% | |-----------------------------------------------| |13 |ATB Financial |62% | |-----------------------------------------------| |14 |Meridian Credit Union|62% | |-----------------------------------------------| |15 |HSBC Canada |59% | |-----------------------------------------------| |16 |Alterna Savings |57% | |-----------------------------------------------| |17 |Blueshore Financial |57% | |-----------------------------------------------| |18 |Motive Financial |55% | |-----------------------------------------------| |19 |Vancity |53% | |-----------------------------------------------| |20 |Alterna Bank |52% | |-----------------------------------------------| |21 |EQ Bank |44% | |-----------------------------------------------| |22 |Manulife Bank |41% | |-----------------------------------------------| |23 |Laurentian Bank |38% | -------------------------------------------------   

The scorCard Review, now in its 12th year, is the most comprehensive analysis in North America providing an impartial assessment of the overall desktop online-based consumer experience at Canadian banking institutions. "The last 12 months has been relatively quiet in terms of new development as firms have focused on design changes to enhance overall experiences” said Glenn LaCoste, President of Surviscor Inc. “With recent development focused on mobile platforms, firms have still managed to enhance account opening and general marketing sites. We congratulate RBC Royal Bank for another impressive win and industry score indicating its clear dominance in the desktop online-based delivery channel” added Mr. LaCoste.

Surviscor’s proprietary scorCard methodology measured 3700 objective usage-related questions over 500 experience related criteria divided into 37 sub-categories and 8 main categories. RBC Royal Bank was awarded 4 category honours and 8 sub-category honours along with its overall honour.  

For further information on the main categories, results and more detailed analysis on the firms reviewed, visit, contact Surviscor at 1-866-299-7267 or email

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About Surviscor Inc.

Surviscor is a North American leader in the analysis and ranking of Canadian digital customer experiences provided by service firms. Surviscor's popular digital brokerage and banking reviews are powered by its proprietary scorCard methodology, identifying the BEST and WORST digital customer experiences. All studies and analyses serve as industry benchmarks for consumers and industry participants by identifying digital offerings considered to be leading-edge as compared to the industry standard.

For Media Inquiries, please contact:

Pat Beechinor
Media Relations Coordinator


Surviscor Inc.
Mr. LaCoste
(416) 993-1246 mobile


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