Canada NewsWire
MONTREAL, March 18, 2020
MONTREAL, March 18, 2020 /CNW Telbec/ - National Bank announces the roll-out of new measures to limit the spread of COVID-19. These measures will enable it to better protect its clients and employees while ensuring satisfactory access to its banking services.
"I'd like to thank Bank employees and clients, who have been taking the right actions to adapt to the situation and help us tackle this exceptional challenge. The measures we're announcing today will ensure a better balance between health and accessibility. They will enable us to continue supporting our clients while adapting to the current circumstances," said Lucie Blanchet, Executive Vice-President – Personal Banking and Client Experience at National Bank.
Branch services
Like other financial institutions and many businesses across the country, National Bank has temporarily adjusted its number of points of service. As of tomorrow, 96 of our 414 branches will be closed to consolidate our services and the business hours of around ten branches will be considerably reduced. All other branches will remain open and will serve clients as follows:
The branch locator will soon be updated to reflect this new information.
Client meetings in branches may be maintained, postponed, moved to another point of service or carried out remotely, depending on their nature. The Bank will contact the clients concerned shortly. Clients can also contact their branch to confirm their meeting.
The Bank invites all clients who think they may have been in contact with a person infected with COVID-19, those who have recently returned from abroad, those who are uncertain about their health status and those who are showing symptoms to comply with the voluntary self-isolation period recommended by public authorities.
Remote services
All of National Bank's ABMs will remain available at all times, as usual. Clients can also carry out most of their everyday banking transactions online or via the National Bank app at any time.
The business hours of our phone banking services have been adjusted to ensure service continuity:
Given the current situation, wait times may be longer than usual. We thank you for your understanding.
IMPORTANT: The Bank ask its clients to use the digital channels at their disposal, when the nature of their request permits, to reduce pressure on its call centres.
Measures already in place
Related links
About National Bank of Canada
With $289 billion in assets as at January 31, 2020, National Bank of Canada, together with its subsidiaries, forms one of Canada's leading integrated financial groups. It has more than 26,000 employees in knowledge-intensive positions and has been recognized numerous times as a top employer and for its commitment to diversity. Its securities are listed on the Toronto Stock Exchange (TSX: NA). Follow the Bank's activities at nbc.ca or via social media such as Facebook, LinkedIn and Twitter.
SOURCE National Bank of Canada
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