Canada NewsWire
OTTAWA and GATINEAU, QC, July 16, 2018
CRTC launching inquiry on whether misleading or aggressive retail sales practices are used by large telecommunications service providers
OTTAWA and GATINEAU, QC, July 16, 2018 /CNW/ - Starting today, Canadians are invited to share their personal experiences with possible misleading or aggressive retail sales practices used by large telecommunications service providers. The CRTC is accepting comments until August 30, 2018.
Canadians can participate in this consultation by:
Current and former employees of these telecommunications service providers are encouraged to share their experiences and can apply for confidentiality as needed.
Canadians will also be able to share their views through a public opinion survey. Details regarding the public opinion survey will be announced at a later date. Additionally, the Commission will conduct focus groups across the country and hold a public hearing, starting October 22, 2018, to further explore these issues.
This consultation arises following the government's request that the CRTC submit a report on the use of these practices and their impact on consumers, as well as potential solutions to strengthen the existing consumer protections.
Quick Facts
Quote
"To provide a meaningful report to the government, it is important that we hear from Canadians across the country. We invite them to share their personal experiences with their telecommunications service providers in terms of misleading or aggressive retail sales practices. In particular, we encourage current and former employees as well as those who are more likely to be affected by these sales practices – such as seniors and people living with a disability or whose first language is neither English nor French – to come forward with their stories."
- Ian Scott, Chairperson and Chief Executive Officer of the CRTC
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This document is available in alternative format upon request.
SOURCE Canadian Radio-television and Telecommunications Commission
View original content: http://www.newswire.ca/en/releases/archive/July2018/16/c8431.html