Advantage Communications Celebrates 25th Year With Opening of New Strategic Contact Center Location in Jamaica

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(TheNewswire)



  

Charlottetown, Prince Edward Island, Canada - TheNewswire - August 31, 2021 - Advantage Communications Inc., (www.advantagecall.com) - a Global BPO / Contact Center leveraging innovation and analytics to deliver superior customer experiences for top brands - is celebrating its 25th year in business with the opening of a new strategic contact center location in Portmore, Jamaica.

 

The new contact center location, which is located in the Portmore Informatic Park in Jamaica’s third-largest city, Portmore, has a capacity of over 500 employees.

 

The location opens in what has been a successful year for the North American-based company. Not only is Advantage Communications Inc. celebrating its 25th year in operation, the opening also comes as the company posts strong financial growth with 50 percent year-on-year growth.

 

“The team at Advantage Communications is proud to be opening another contact center in Portmore, Jamaica,” commented Gregory Hough, President and CEO at Advantage Communications Inc. “This state-of-the-art center will enable Advantage Communications to continue offering superior and frictionless customer experiences to our growing list of top brands across North America.”

 

“With strong financial growth over the past year, and more than 60 internal promotions to show our dedication and commitment to staff growth within the Advantage Communications’ family, we’re already on the lookout for our next contact center location to help us expand our innovative customer experience services to even more clients.”

 

The Portmore facility is Advantage Communications’ fourth facility in Jamaica, joining its existing locations in Canada, Jamaica and Mexico. It will be followed by the launch of the ACI University later this year, which has been specifically designed to ensure upskilling and job progression within the Advantage Communications family of employees.

 

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About Advantage Communications Inc.

Advantage Communications Inc. (ACI) is an Innovative Global Customer Contact Center for top brands. ACI provides smart and efficient BPO solutions that are custom-designed to be an extension of a brand and its business model. ACI’s Contact Centers are located in the USA, Canada, Jamaica, and Mexico, providing scalable multilingual solutions, reliable business continuity, and the best-branded customer experience across the board.  To learn more, visit Advantage Communications at: www.advantagecall.com

 

Media contact for more information:

 

Randy Clapp

Chief Revenue Officer

Phone: 1 (902) 370-8015

Email: [email protected]

www.advantagecall.com

 

Copyright (c) 2021 TheNewswire - All rights reserved.