MONTREAL, Nov. 25, 2019 /CNW Telbec/ - National Bank is pleased to announce the deployment of a new experience in nearly 40 branches across Quebec. The experience will be gradually rolled out to other branches in Canada in 2020. Combining advisory services and technology, the new branch experience focuses on a human-centred approach by welcoming clients immediately and ensuring all their needs are met.

The main characteristics are:

Personalized approach 

• Employees interact with clients in front of the counter, side-by-side. 
• Clients can choose to carry out their transactions at the counter or at the ABM.
• If needed, employees can help clients with our digital solutions. 
• Clients will be able to get advice on their personal finances.

Innovative design

• Distinctive and casual environment, including music.
• Collaboration table to encourage conversation while ensuring confidentiality. Closed offices are also available.

Quote

"Our clients want to access services online, while having the option to go to a branch for advice. That's why the Bank continues to make major investments in all of these areas. Our new branch experience draws on technology and human relations. We're pleased to continue rolling it out." said Paolo Pizzuto, Senior Vice-President – Personal Banking at National Bank.

Branches offering the new experience in 2019

About National Bank of Canada
With $276 billion in assets as at July 31, 2019, National Bank of Canada, together with its subsidiaries, forms one of Canada's leading integrated financial groups. It has nearly 25,000 employees in knowledge-intensive positions and has been recognized numerous times as a top employer and for its commitment to diversity. Its securities are listed on the Toronto Stock Exchange (TSX: NA). Follow the Bank's activities at nbc.ca or via social media such as Facebook, LinkedIn and Twitter.

SOURCE National Bank of Canada

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